Login Help
Frequently Asked Questions
If the information below doesn't answer your questions,
please don't hesitate to contact us.
How do I embed a video into my LMS?
Please click here for more information about including ICE videos in your LMS.
Why do I see “0 videos” available when I am logged on?
You may have trouble viewing videos from older browser versions. Please try using one of the following supported browsers:
Internet Explorer version 11 or later
Microsoft Edge latest version
Chrome latest version
Firefox latest version
Safari version 9 or later
Why am I getting this error message: "Access Denied. Sorry, you are not authorized to view this page?"
This message means that your campus has signed up for IP Access, and you can access the ICE Learning Center videos without logging in from anywhere on campus. If you are seeing this error message and are not on campus, you may need to connect through your school's proxy server to access ICE Learning Center videos. Contact your school's library help desk for more information on connecting with a proxy server.
Are you from the library or technical support? Click here for more information on setting up IP Access.
Why does the login page look different?
If you are directed to your school's branded login page, that is because our new system has been set up to let you log in with your own school username and password. You will no longer need to remember a separate email and password to log in. If your university has sent us their Single Sign-On (SSO) information, you may log in now, using the same username and password that you use at school.
When should I contact my university's tech support?
If you are getting the error: "Access Denied. Sorry, you are not authorized to view this page." Check with your university on how to access ICE Learning Center videos from off campus.
If you get to your university's login screen but it is not accepting your university login, contact your university's tech support for help with your username and password.
When should I contact ICE for help?
Please contact ICE at support@icelearningcenter.com for help if you are a faculty member who has forgotten your password or if you are able to log in successfully but are having trouble with links or videos.
Inquiries: inquire@icelearningcenter.com
Support: support@icelearningcenter.com
Phone
Toll Free from US & Canada:
1 (888) 665-6556 (Voice & Fax)