IT Information
IT Setup Information
If the information below doesn't answer your questions,
please don't hesitate to contact us.
To enable IP Authentication for on campus access:
Please send your campus IP ranges to support@icelearningcenter.com.
Does ICE support EZProxy?
Yes. EZProxy 6.1.6 and above supports the newest versions of https. Here is the stanza to use for EZProxy version 6.1.6 and above:
Title ICE Learning Center
URL https://videos.icelearningcenter.com
Host videos.icelearningcenter.com
HJ videos.icelearningcenter.com
NeverProxy faculty.icelearningcenter.com
For versions of EZProxy prior to 6.1.6, ICE will need to ensure you have a non-https URL in place. Please contact support@icelearningcenter.com for the updated URL and stanza.
Does ICE support WAM?
Yes. However, some versions of WAM may have trouble communicating with the newer version of https (TLS 1.2) on our website. Please contact support@icelearningcenter.com for an updated non-https URL.
Does ICE support OpenAthens?
ICE supports IP authentication for OpenAthens. Please send your OpenAthens IP address to support@icelearningcenter.com.
Does ICE support Single Sign On (SSO)?
ICE sites can be accessed using SSO compatible with SAML 2.0. If you would like to enable SSO, please send your metadata file to support@icelearningcenter.com.
IP Address Range has changed
Please send your updated IP range to support@icelearningcenter.com.
Getting an error message: "Connection refused"?
This message means that the newer version of https (TLS 1.2) on our website and the older version of EZProxy (prior to 6.1.6) you are using are having trouble communicating with each other. Please contact support@icelearningcenter.com for an updated non-https URL and stanza.
LMS Information
For information on creating links to ICE Videos from your LMS, click here.
Inquiries: inquire@icelearningcenter.com
Support: support@icelearningcenter.com
Phone
Toll Free from US & Canada:
1 (888) 665-6556 (Voice & Fax)